Troubleshooting
Find some of the common causes of problems and suggestions for how to resolve them on this page.
Sometimes incompatibilities can creep through despite saving for a previous version of 3DS Max, refer to this section here to eliminate any dependencies your file may have.
I cannot open the V-Ray Asset Library or the assets are not showing up or else related to the V-Ray Asset Library, refer to this section.
Try both the "light" browser-based version and the standalone desktop version. One may work better than the other. Details can be found here.
Signing in and out of the app will force it to recertify itself and should resolve this issue.
Try accessing the service through a different browser. Or you can also try launching the service in an incognito session (both Chrome and Edge have been tested). This will stop extra cookie traffic and may result in a smoother experience
Please confirm your internet speed is adequate and stable as remote services rely on steady connections.
You can use https://www.speedtest.net/ to get a rough diagnostic of down and upload speed as well as identifying connection issues.
Please go to your machine's startup menu and search for either application under 'Citrix'
If Citrix is unable to detect a desktop Citrix Application despite having already installed it, please click "Already Installed" below the download button. When you click on the desired computer to remote log into, you will download a file instead. When opened, it will force the Citrix Application to open and connect.
A common error here is related to any assets referenced by the scene. You will have to re-package your file in cleaner manner. For more details check here.
Please make sure that your username in the Deadline interface is identical to the username you logged into the remote machine with. For more details check here.
A small percentage of errors can be expected as the render farm shares resources with the remote machines. If you the majority of the job is failing then please check here for a common list of errors.
Please make sure that your username in the Deadline interface is identical to the username you logged into the remote machine with. For more details check here.
Please contact Stop1.
To ensure that this does not occur in the future, please make sure to only ever exit the remote desktop via clicking on the start menu, followed by clicking on the logout option. Please do NOT terminate the remote desktop by clicking the X on the top right-hand corner of the application. This will cause the machine to be locked.
Last modified 2yr ago