> For the complete documentation index, see [llms.txt](https://ms-kb.msd.unimelb.edu.au/next-lab/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ms-kb.msd.unimelb.edu.au/next-lab/3d-scanning/troubleshooting/troubleshooting-3d-scanning.md).

# Artec EVA

### Artec Studio shows my 3D scanner as "Not connected"

{% embed url="<https://artecgroup.zendesk.com/hc/en-us/articles/209906845-Artec-Studio-shows-my-3D-scanner-as-Not-connected->" %}

### Scanning is extremely slow and stops after a short period

The most likely cause of this problem is that the Hard Drive on the selected laptop is full. Old scan files should be deleted. A portable hard drive is included with laptops to temporarily store large files.

### Mesh has Holes

{% content-ref url="/pages/-LXuubD5kei8O8uBvhFW" %}
[Fill Holes](/next-lab/3d-scanning/guides/artec-eva-3d-scanner/fill-holes.md)
{% endcontent-ref %}

### Alignment is not perfect

The mesh can be cleaned up by removing frames of not ideal data:

{% content-ref url="/pages/-LXuuguPfeELlLDLii96" %}
[Frame Selection](/next-lab/3d-scanning/guides/artec-eva-3d-scanner/frame-selection.md)
{% endcontent-ref %}

Mesh can be manually aligned through following this guide:

{% content-ref url="/pages/-LXuuL9IYCJ8IFiO\_\_v0" %}
[Manual Alignment](/next-lab/3d-scanning/guides/artec-eva-3d-scanner/manual-alignment.md)
{% endcontent-ref %}