Troubleshooting

Wi-Fi Issues

UniWireless

Use the Android connection settings: https://www.unimelb.edu.au/wireless/uniwireless

Other Issues

There are a few different Wi-Fi menus and one might have an error while others don't. To start:

1. Forget the network that you are trying to connect to through the Wi-Fi menu.

2. Restart the headset

Here all the different Wi-Fi menus; try the others to see if they work:

Notification Menu

1. Forget the network that you are trying to connect to through the Wi-Fi menu.

2. Restart the headset

3. After startup, open the notifications menu. This is the Bell icon in the main menu bar - found through the Meta menu on the right-hand controller.

4. Find the prompt about a lack of internet connection.

5. Open this notification's menu (three dots) > View All Networks.

6. Try connecting through this menu.

Quick Settings Menu

1. Find the main horizon menu bar - found through the Meta menu on the right-hand controller.

2. Open the Quick Settings menu next to the profile icon (time, Wi-Fi, battery icons).

3. Open the Wi-Fi menu.

4. Try connecting through this menu.

Settings

Found through the Settings App (green cog) in the main menu bar, or as a link through the other menus.

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Connections, Accounts & Headset

Accounts and software

• Ensure Meta quest link is installed.https://www.meta.com/en-gb/help/quest/articles/headsets-and-accessories/oculus-rift-s/install-app-for-link/
• Unlock the headsets using the NExT Lab passcode - 000000.

• Ensure you've made and logged into all relevant accounts.

• Meta account: log into your profile on the headset and Meta quest link software.

Connecting laptop to headset

• Insufficient battery may cause issues.

• Try resetting the headset and/or restart your laptop if issues persist.

• Wired Connection:

  • Ensure USB C cable is 3.2 (the cables that are provided with the headset kits).

  • When connecting headsets to laptop via Meta Quest, run a test of the USB cable to ensure it is sufficient.

  • On the headset > ensure quest link is turned on in the settings.

  • ‘Use air link’ turned off

• Wireless:

  • Wireless is not compatible with university Wi-Fi - use Wired Connection only.

  • ‘Use air link’ turned on under Quest Link settings.

  • Ensure both headset and streaming device are connected to the same network.

Casting

• Use this link (https://www.oculus.com/casting/) and log-in with the same account on both headset and webpage.
• Start casting via the camera app on the headset.

• Double-check account logins if not successful.

Screenshots and screen recording

• Take screenshots while casting onto another screen for best results.

• Refer to this link with steps on how to screenshot within the headset: https://app.gitbook.com/o/-LXaaOYEZu7jgoWF-DHK/s/-LXautSvCbUco5Lv7YrH/virtual-reality/guides/twinmotion-vr-viewing/twinmotion-vr-features
• Low remote battery may cause issues. Navigate to settings and check battery.