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On this page
  • Troubleshooting VR Set-Up WIP
  • Base Stations are in the Wrong Mode (a-a or other)
  • Base Stations are not connecting in SteamVR
  • Connecting to Steam Account
  • Headset not Detected
  • Controllers not Detected
  • Compositor is not Full-Screen
  • Compositor not Available
  • Flickering HMD
  • Common VR File Problems
  • Error Codes WIP
  • Headset Errors WIP

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  1. Virtual Reality |VR|
  2. Guides
  3. Virtual Reality Hardware Set Up
  4. HTC Vive

Troubleshooting

This page outlines solutions to common VR hardware problems

PreviousHTC ViveNextHTC Vive Pro

Last updated 5 years ago

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Troubleshooting VR Set-Up WIP

Most errors concerning the VR setup are commonly related to disconnected USB/display/network/power cables, even with the awesome portable setup we’ve got running. In which case, turning both the computer and technology on and off, disconnecting and reconnecting cables, rebooting programs and user accounts, are all effective simple solutions to attempt before pulling out the big guns.

Base Stations are in the Wrong Mode (a-a or other)

The Base Stations need to be on separate channels. One on A, one on B. Press the Channel button on the base stations so that one is set to Channel A and one is set to B.

Figure 1.1 Mode Button and Display Location

Base Stations are not connecting in SteamVR

The Base Stations need to be on separate channels. One on A one on B. Press the Channel button on the base stations so that one is set to Channel A and one is set to B.

  1. Ensure both stations are receiving power

  2. Reset base station

  3. Check power brick

  4. Potentially a channel issue (see wrong mode)

Connecting to Steam Account

abp_fablab [Windows Security log-in]

  1. Close all running Steam programs.

  2. Log-in with admin username and password: For the MSD VR Trolleys, the log-in credentials are as follows (unless otherwise shown on the device): Username: msd-vr Password: Passw0rd

Log-in should only be necessary when Steam account is first attempting to sign into the abp_fablab account and computer start-up.

Headset not Detected

ERROR 108

Attempt disconnecting USB/HDMI on both sides of the adapter, and reconnecting.

Controllers not Detected

  1. Ensure both have power

  2. Troubleshoot: Select [Troubleshooting]

If Steam VR is having trouble detecting controllers that are clearly visible to the base sensors, the issue may be that they have not been calibrated to the specific VR trolley set in use.

Compositor is not Full-Screen

The compositor is basically a pre-render or arrangement of layers (depth), in the form of a window (game or program)

Make compositor (or game window) full screen to fix this issue

Compositor not Available

  1. Unplug and plug back in everything at the hub. Ensure that the cables are in the correct orientation. Unplug the HDMI, DP or MiniDP from the tower and plug it back in.

  2. Try another output on the tower.

Flickering HMD

May only apply to setups in other rooms/spaces without a predefined working setup

Play Area has been set up awkwardly in relation to the maximum viewing angles of the Base Stations. Base Stations have a viewing angle of 120 degrees.

Common VR File Problems

  1. Can’t Move: No Navigation Bounds/Player camera is outside of these bounds

  2. Loads empty/Signs of falling: Collision not properly generated

  3. Can’t look around: No automatic player possession

Error Codes WIP

Headset Errors WIP

Use a sync cable. For a guide on if you need a sync cable, see

vive.com
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